Privacy Policy
This Privacy Policy describes how Luckytec Pty Ltd ACN 668 120 241 ABN 25 668 120 241 trading as Online Property Hub (“we,” “us,” “our”) collects, uses, discloses, and protects your personal information when you use our website and services.
We are committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy outlines our practices concerning the personal information we collect from you or that you provide to us.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the New Zealand Privacy Act 2020. This policy is designed to help you understand your rights under these laws.
1. Personal Information We Collect
1.1 Contact Form Information
When you submit our contact form, we collect your full name, email address, telephone contact details, budget range, and location preferences including state and suburb for property purchase. We also collect information about your property interests through property type selections (residential, commercial, land, investment, referral, other) and any additional comments you provide in the message box
1.2 Expression of Interest Information
When you submit an Expression of Interest, we may collect additional information beyond what is in our standard contact form. This might include specific property preferences, your timeframe for purchase, details about your financial position, and any special requirements you have for the property. This information helps us match you more precisely with appropriate properties and developers.
1.3 Social Media Information
If you interact with us through our social media platforms on Facebook, Instagram, or LinkedIn, we may collect information from your public profile, messages and comments you send us, and data about your engagement with our content such as likes, shares, and comments. This information helps us communicate with you and understand how you engage with our content.
1.4 Automated Information
When you visit our website, we automatically collect certain technical information about your visit. This includes your IP address, browser type and version, the type of device you are using, the pages you visit and how long you spend on them, the website that referred you to us, and your operating system. We use this information to ensure our website functions properly for you and to improve your browsing experience.
1.5 Information from Third Parties
We may receive information about you from property developers with whom we work. This typically occurs when you have previously expressed interest in their properties or developments. We only collect such information when it is directly relevant to providing our property matching services and in accordance with applicable privacy laws.
2. How We Use Your Personal Information
2.1 Property Matching and Introduction Services
The primary reason we collect your personal information is to provide our property matching service. We use your information to identify suitable properties based on your preferences, connect you with appropriate property developers, facilitate the expression of interest process, and follow up on your property inquiries. This processing is necessary for providing the service you have requested from us.
2.2 Communication Purposes
We use your contact information to communicate with you about our services. This includes responding to your inquiries, providing information about properties that match your criteria, sending confirmations and updates about your expressions of interest, and notifying you about any changes to our services. These communications are an essential part of providing our service to you.
2.3 Marketing and Promotional Purposes
With your consent, we may use your information to send communications about properties and real estate opportunities. These typically include information about properties that match your criteria, property brochures, and market information relevant to your interests. We may also occasionally send special offers or promotions from our developer partners, newsletters or updates about the property market, and invitations to property-related events. You can opt out of receiving these communications at any time.
2.4 Service Improvement and Analytics
We analyse how users interact with our website and services to make improvements. This includes enhancing website functionality, refining our service offerings, better understanding user preferences and behaviours, and monitoring performance and security. This analysis helps us provide a better experience for all our users.
2.5 Legal Obligations
In some cases, we may need to use your personal information to comply with our legal and regulatory requirements, to establish, exercise, or defend legal claims, or to prevent fraud and verify identity. We only use your information for these purposes when necessary to comply with our legal obligations or to protect our legitimate interests.
3. Disclosure of Your Personal Information
3.1 Disclosure to Property Developers
When you express interest in a property through our service, we share relevant information with the appropriate property developers. This typically includes your contact details, property preferences, budget range, and timeframe for purchase. This sharing is necessary to provide our introduction service and is a core part of how we connect potential buyers with developers.
3.2 Service Providers
We work with various third-party service providers who help us operate our business and deliver our services to you. These typically include website hosting providers, customer relationship management systems, email service providers, and analytics providers. We share your information with these providers only to the extent necessary for them to provide their services to us. These service providers are authorised to use your personal information only to help us provide our services and not for their own independent purposes.
3.3 Social Media Platforms
We maintain profiles on social media platforms including Facebook, Instagram, and LinkedIn. When you interact with our content on these platforms (through likes, comments, shares, or messages), your interactions and profile information are subject to each platform’s own privacy policy and settings.
These social media companies operate independently and process your information according to their own terms. While we maintain our profiles on these platforms, the platforms themselves determine how your data is collected, stored, and used when you engage with content there. The information you share on these platforms may be visible to other users and processed by the platform for various purposes including targeted advertising.
We encourage you to review the privacy policies of these platforms and adjust your privacy settings to reflect your comfort level. Being familiar with their privacy practices will help you make informed choices about how you engage with our content on social media.
3.4 Legal Requirements
There are circumstances where we may need to disclose your personal information for legal reasons. We may share your information in response to valid legal requests from public authorities, to comply with our legal obligations, or to protect our rights. We will only disclose information when legally required to do so or when necessary to protect our legitimate interests.
3.5 With Your Consent
Apart from the disclosures described in this Privacy Policy, we will not share your personal information with any other third parties without first obtaining your consent. If we want to use your information in a way not described in this policy, we will seek your permission before doing so.
4. International Data Transfers
We use web hosting services to store and process data, including your personal information. While our business operates in Australia, some of our service providers may store data on servers located outside Australia. We take reasonable steps to ensure that overseas recipients of your personal information handle it in accordance with Australian privacy laws. Countries where your data may be stored or processed include the United States.
5. Data Security
5.1 Security Measures
Protecting your personal information is important to us. We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for our website, which helps ensure that information transmitted between your browser and our website remains private and secure. While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure.
5.2 Data Breach Procedures
In the event of a data breach that could result in serious harm to individuals, we will take immediate steps to contain the breach and assess its scope and impact. Where a breach meets the threshold for notification under the Australian Notifiable Data Breaches scheme or New Zealand Privacy Act 2020, we will notify affected individuals and relevant regulatory authorities as required. This includes providing recommendations on steps individuals can take to protect themselves from potential harm resulting from the breach. Following any security incident, we conduct a thorough review of our practices and systems to strengthen safeguards and prevent similar occurrences in the future. We are committed to handling any data breaches with transparency and in accordance with our legal obligations.
5.3 Limitations
While we take reasonable steps to protect your personal information, it is important to understand that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data. We encourage you to take precautions when sharing personal information online and to use strong passwords for your accounts.
6. Data Retention
6.1 Retention Periods
We keep your personal information for as long as necessary to fulfill the purposes for which it was collected. This may include providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. We periodically review our data holdings and securely delete or de-identify information that is no longer needed for any legitimate business purpose.
6.2 Criteria for Determining Retention
When deciding how long to keep your personal information, we consider several factors. These include how long we need the information to provide our services and maintain our relationship with you, whether there are legal requirements that specify how long we must keep certain types of data, and whether retention is appropriate for our legitimate business interests such as fraud prevention and maintaining security.
6.3 Deletion Practices
When we no longer need to retain your personal information, we take reasonable steps to securely delete it from our systems or to permanently de-identify it so that it can no longer be associated with you. This helps ensure that we don’t keep your information for longer than necessary.
7. Marketing Communications
7.1 Types of Marketing Communications
With your permission, we may send you marketing communications to keep you informed about properties and services that might interest you. These may include property alerts and recommendations based on your preferences, market updates and newsletters about the property market, promotional offers from us or our partners, and invitations to property-related events. These communications are designed to provide you with information that is relevant to your property interests.
7.2 Consent
We will only send you marketing communications with your consent. We may obtain this consent through various means, such as tick boxes on our contact forms, subscription options on our website, or express consent during telephone conversations. We respect your choices about receiving marketing materials from us.
7.3 Opt-Out Procedures
When you provide your contact information, we may send you property information, brochures, and occasional communications related to your expressed interests. These communications may include property opportunities, market updates, and other real estate information we believe may be relevant to you. You can opt out of receiving any communications from us at any time by contacting us directly or using the unsubscribe facility included in our electronic communications.
7.4 Compliance with Spam Laws
Our marketing communications comply with applicable spam laws, including the Australian Spam Act 2003 and the New Zealand Unsolicited Electronic Messages Act 2007. These laws require that we obtain consent before sending commercial electronic messages, clearly identify ourselves as the sender in all communications, and provide a functional way for you to unsubscribe. We are committed to ethical marketing practices that respect your privacy preferences.
8. Cookies And Tracking Technologies
8.1 Types of Cookies We Use
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. Our website uses cookies and similar technologies to enhance your browsing experience. We use several types of cookies, including sessional cookies (which expire when you close your browser), functional cookies (which remember your preferences), and persistent cookies (which help us understand how you use our website over time). These cookies help us improve our website and provide you with a better experience.
8.2 Purposes of Cookies
We use cookies for several purposes. Essential cookies help ensure our website works correctly. Analytics cookies help us understand how visitors interact with our website, which pages are most popular, and how users navigate through the site. Functional cookies remember your preferences and settings. This information helps us make our website more useful and provide a better experience for our visitors.
8.3 Third Party Cookies
Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyse how users use our site. The information generated by the cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity. You can learn more about how Google uses data at www.google.com/policies/privacy/partners.
8.4 Managing Cookie Preferences
Most web browsers provide options to control cookies through their settings. You can typically block or delete cookies, accept or reject certain types of cookies, or set your browser to notify you when you receive a cookie. Please note that the specific steps to manage cookies vary depending on which browser you use. For detailed instructions, please refer to your browser’s help section.
If you choose to disable cookies, some features of our website may not function as designed. Essential cookies are necessary for basic website functionality, while disabling non-essential cookies may affect how your preferences are saved between visits and reduce personalisation features. We recommend maintaining at least essential cookies for optimal website performance.
9. Social Media Integration
9.1 Social Media Interactions
We maintain profiles on social media platforms including Facebook, Instagram, and LinkedIn. When you interact with these profiles by following us, commenting on our posts, or messaging us, the respective platform collects information according to its own privacy policy. We receive information about your interactions with our content, which helps us understand our audience and improve our communications.
9.2 Information Collected Through Social Media
Through our social media presence, we may collect information that you make publicly available on these platforms. This might include your public profile information, comments and messages you send us, your reactions to our content, and other information you choose to share when engaging with our pages. We use this information to communicate with you and better understand how people engage with our content.
9.3 Social Media Privacy Policies
It is important to understand that when you interact with us on social media, your information is also subject to the privacy policies of those platforms. Each social media platform has its own privacy policy that governs how they use your information. We encourage you to review these policies to understand how these platforms use your information, as their practices are separate from and not controlled by our privacy policy.
10. Your Privacy Rights
10.1 Australian Privacy Rights
If you are an Australian resident, the Australian Privacy Act 1988 (Cth) provides you with specific rights regarding your personal information. You have the right to request access to the personal information we hold about you and to ask us to correct that information if you believe it is inaccurate, incomplete, or out-of-date. You also have the right to make a complaint about our handling of your personal information if you believe we have not complied with the Australian Privacy Principles.
10.2 New Zealand Privacy Rights
If you are a New Zealand resident, the New Zealand Privacy Act 2020 provides you with certain rights. You have the right to request confirmation of whether we hold personal information about you and to access that information. You can request correction of your personal information if you believe it is not accurate. In certain circumstances, you may request deletion of your personal information. You have the right to refuse to provide personal information, though this may affect our ability to provide services to you. You can withdraw your consent at any time for processing based on consent. You also have the right to lodge a complaint with the Privacy Commissioner if you believe we have breached your privacy.
10.3 How to Exercise Your Rights
To exercise any of these privacy rights, please contact us at info@online-property-hub.com. To protect your privacy and security, we may need to verify your identity before processing your request by asking you to provide specific identifying information. This verification is a security measure to ensure personal information is not disclosed to unauthorised individuals. We will respond to all legitimate requests within a reasonable timeframe, generally within 20 working days for New Zealand residents and 30 days for Australian residents.
11. Children's Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. We recognise the importance of protecting children’s privacy online and comply with applicable laws regarding children’s privacy. If we discover we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our systems and ensure it is not used or disclosed further. If you believe we might have collected information from a child, please contact us immediately at info@online-property-hub.com.
12. Changes To This Privacy Policy
12.1 Updates to Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
12.2 Review Recommendation
We recommend that you review this Privacy Policy periodically to stay informed about our information practices. Your continued use of our website and services after we post changes to the Privacy Policy means you accept those changes, so please check back regularly.
13. Complaints
13.1 Internal Complaint Process
If you have concerns about how we handle your personal information, we encourage you to contact us first at info@online-property-hub.com. We take all complaints seriously and will work with you to resolve any issues. When you submit a complaint, we will acknowledge receipt within [X] business days, investigate your concerns thoroughly, and provide a response within 30 days. Our goal is to resolve all privacy concerns promptly and satisfactorily.
13.2 External Resolution
If you are not satisfied with our response to your complaint, you have the right to escalate your concern to the relevant privacy authority:
Australian Residents can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
New Zealand Residents can contact the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.
These authorities can provide further guidance and may investigate your complaint independently.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at
info@online-property-hub.com.
